Returns and Exchanges

Our Policy:

Our ContraPest® manufacturing process includes extensive checks for quality to ensure that our customers get the best product possible. Defects can happen, though, in the bottling or shipping process.

ContraPest is warrantied against any defects in manufacturing. If, upon receipt of the product, you see evidence of a problem with the container or the seal, we will quickly replace it.

If this happens, please call our customer service line at 866-886-RATS or email them at We will walk you through the replacement process.

We regret that we cannot extend this warranty on ContraPest Product that has been opened or deployed.